KiaWay

Purchase Journey Steps

Dealership Orientation

A dealership orientation adds value and provides a relaxed transition from test drive to sales desk.

Satisfaction Drivers

Positivity

Friendliness

Team Synergy

On This Page

What Our Customers Expect

  • To be valued and appreciated.
  • My dealership places high priority on customer satisfaction.
  • An opportunity to meet and chat with friendly dealership personnel.
  • Information about services and ongoing support.

The Kia Way

In-Dealer
In-Dealer
  • Point out location and ease of dropping off their Kia for service.
  • Introduce customer to the Service Manager and a Service Advisor.
  • If available for customer/public use, point out dealership’s EV charging station.
  • Point out location and ease of dropping off their Kia for service.
  • Emphasize that the dealership works as a team to exceed customer expectations.
  • Introduce customer to the Service Manager and a Service Advisor.
  • Explain hours of operation, appointment booking, etc.
  • If available for customer/public use, point out dealership’s EV charging station.
  • Point out amenities in Customer Lounge.
  • Offer customer more refreshments, if available.
  • Introduce customer to other dealership staff/managers.

Convey commitment to complete satisfaction …

Conversation Drivers

Do you have any questions about our maintenance schedules or service operations?
Do you typically prefer weekday or weekend appointments?
Have you had a chance to read the customer reviews on our website?
Is there any other part of the dealership you’d like to see?
Kia has been manufacturing hybrids and EVs since 2011, longer than most vehicle manufacturers.
Our Technicians and Service Consultants are factory certified before servicing any Kia hybrid or EV.

Convey commitment to complete satisfaction …

Conversation Drivers
Do you have any questions about our maintenance schedules or service operations?
Do you typically prefer week day or weekend appointments?
Have you had a chance to read the customer reviews on our website?
Is there any other part of the dealership you’d like to see?
Kia has been manufacturing hybrids and EVs since 2011, longer than most vehicle manufacturers.
Our Technicians and Service Consultantsarefactory certified before servicing any Kia hybrid or EV.