KiaWay

Vehicle Delivery Steps

Customer Delivery

An emotional high for most customers, Vehicle Delivery is a time to celebrate and show how much you value them.

Satisfaction Drivers

Thoroughness

Customization

Excitement

On This Page

What Our Customers Expect

  • The undivided attention of my sales associate.
  • My vehicle is sparkling clean and damage free.
  • My accessories have been installed.
  • Accurate, error-free and fully explained documentation.
  • A thorough demonstration of:
    • Performance, safety and comfort features.
    • How to operate and adjust controls.

The Kia Way

In-Dealer
In-Dealer
  • Promptly and enthusiastically greet your customer.
  • Review, complete and provide customer with copies of all documentation.
  • Promptly and enthusiastically greet your customer.
  • Give customer a sneak peak at their new Kia, then suggest paperwork be completed first.
  • Offer refreshments, if available.
  • Review, complete and provide customer with copies of all documentation.
  • When possible, use a tablet to secure customer’s electronic signature.
  • Review owner’s manual, maintenance schedule, vehicle/battery warranties and care guides.
  • Explain and offer to set up Kia Connect app.
  • Advise customer of tentative first service appointment in [month].
  • Introduce customer to key dealership personnel.
  • Demonstrate key vehicle operations.
  • Reset safety features to factory defaults and show customer how to adjust.
  • Encourage customer to ask questions.
  • Demonstrate how to connect and disconnect a battery charger.
  • Use Kia’s Vehicle Delivery eChecklist to guide your vehicle and walk-through.
  • Demonstrate key vehicle operations.
  • Reset safety features to factory defaults and show customer how to adjust.
  • Link convenience and comfort features back to customer’s needs and lifestyle.
  • Encourage customer to ask questions.
  • Offer a demonstration drive, especially if customer is a first-time EV buyer.
  • If available for customer/public use, point out dealership’s battery charging station.
  • Demonstrate how to connect and disconnect a battery charger.
  • Thank customer for their business and arrange a convenient time/method for follow-up.

Assure customer of full post-purchase support …

Conversation Drivers

I’ll call in a day or two to see how you are enjoying your new Kia.
Please call if you can’t figure out how to adjust or turn something on/off .
We can set up a second delivery in a week or two.
We can review operation or adjustment of various features once you’ve had a chance to try them out.

Assure customer of full post-purchase support …

Conversation Drivers
I’ll callin a day or two to see how you are enjoying your new Kia.
Please call if you can’t figure out how to adjust or turn something on/off .
We can set up a second delivery in a week or two.
We can review operation or adjustment of various features once you’ve had a chance to try them out.