Delivery Follow-Up

Timely follow-up is a valuable opportunity to identify concerns that may impact satisfaction and loyalty.

What Our Customers Expect

In-Dealer

Contact every customer within 24-48 hours, or at agreed upon date/time.
Sincerely thank customer for their business.
Answer any questions they have.
- If unable to provide an immediate answer, promise to follow up within 24 hours.
Repeat offer to perform a second delivery.
If unable to immediately resolve a concern, advise customer of steps being taken.
Encourage customer to contact you at any time.
Inform customer of Kia Canada’s customer satisfaction survey and the value of their feedback.
Thank customer again and convey commitment to ongoing support.

Bolster satisfaction and loyalty …

How are you enjoying your [model]?

Have you paired your [spouse/child]’s cell phone?

Are you loving [customer’s favourite feature]?

If you need help with anything, we can do another in-person or virtual walk-through.

Have you located charging stations in your neighbourhood? Along your daily commute?

Have you been using any charging apps?

We can set up a second delivery so you feel more comfotable with your [model].

Bolster satisfaction and loyalty …

Conversation Drivers

How are you enjoying your [model]?

Have you paired your [spouse/child]’s cell phone?

Are you loving[customer’s favourite feature]?

If you need help with anything, we can do an another in-person or virtual walk-through.

Have you located charging stations in your neighbourhood? Along your daily commute?

Have you been using any charging apps?

We can set up a second delivery so you feel more comfotable with your [model].