Vehicle Delivery Steps
Delivery Preparation
Preparation and proactive customer communications reduce the risk of unexpected snags on delivery day.
Satisfaction Drivers
Personal attention
Organization
Enthusiasm
On This Page
What Our Customers Expect
- Regular updates on status of my vehicle.
- Immediate notification when my new Kia arrives.
- A delivery date/time and place of my choosing.
- Prior notice of any changes to my purchase agreement or finance/lease details.
- Prior notice of any documents I need to bring.
The Kia Way
In-Dealer 
In-Dealer
- At least 2 days prior, verify:
- Completion of PDI and installation of accessories.
- At least 1 day prior, contact your customer to:
- Confirm appointment date/time.
- Remind key dealership personnel of delivery date/time.
- If a long delivery time is anticipated, regularly update customer on status of vehicle. Celebrate key milestones!
- At least 2 days prior, verify:
- Completion of PDI and installation of accessories.
- Vehicle is clean and free of damage.
- Vehicle fuelling and/or battery charging.
- Document accuracy.
- At least 1 day prior, contact your customer to:
- Confirm appointment date/time.
- Explain delivery typically takes 60 to 90 minutes, potentially longer for first-time EV buyers.
- Confirm details of customer’s trade-in.
- Remind customer to bring necessary documents.
- Send customer a vehicle photo/video to build excitement!
- If possible, schedule and note date/time of customer’s first service appointment.
- Logically organize documents and delivery items.
- Schedule enough time to perform a thorough, comfortably paced vehicle delivery.
- Remind key dealership personnel of delivery date/time.
- Review Kia’s Vehicle Delivery eChecklist (coming Jan 2023).
Express desire to personalize customer’s experience …
Conversation Drivers
Express desire to personalize customer’s experience …
Conversation Drivers